Telephone Policy

Telephone Policy

We have two Medical Assistants who take calls from patients between the hours of 8:30 a.m. and 4:30 p.m mondays thru thursdays, and then on fridays from 8:30 a.m. to 2:30 p.m. Every day the MAs take a lunch from 12-1:30. These MAs have had special training in phone triage and work closely with us to determine how to best serve your medical needs. We ask that you trust their advice and decisions.

Diagnosing illnesses over the phone is inexact and we generally are not comfortable with this practice. In order to maintain the high level of medical care you deserve, most medical problems will need an office visit, although occasionally, symptomatic treatment may be prescribed over the phone.

If you want to speak to a provider, the MA will help you leave a message. Non urgent phone calls will be returned as the provider is available, generally at the end of the morning or afternoon office hours, so that patients in the office can be seen in a timely fashion.

At times, the wait to speak with an MA can be lengthy. To help decrease the wait, we have implemented several ways to cut down on the volume of phone calls. You now have the ability to refill your prescription and make referrals electronically.