Our phones are staffed with Medical Assistants who have had special training in phone triage and work closely with our providers to determine how to best serve your medical needs. Calls are answered daily between 8:30 am and 4:30 pm Monday thru Thursday, and Friday from 8:30 am to 2:30 pm. Calls are forwarded to the after-hours service daily from 12:00pm – 1:30pm for the lunch hour.
Our staff will assist you in leaving a message for your provider. Non-urgent phone calls will be returned as the provider is available, generally at the end of the morning or afternoon office hours, so that patients in the office can be seen in a timely fashion.
After hours calls will be forwarded to our answering service. If you are not directed to the after-hours service, you may call them directly at (833) 949-4474. If you are having a Medical Emergency, call 911 or go directly to the emergency room. If your call is of an urgent nature, you will be directed to the provider on call. If your call is of a routine nature, you will be asked to call back during regular business hours. Narcotics will not be refilled after hours and require a visit to the office.
You may also reach out to our office 24/7 through our Patient Portal. You can message your provider, request an appointment, request a prescription refill, inquire about a referral, ask a billing question and much more. Portal messages are monitored daily. Non-urgent messages will be responded to within 24 hours.
We recognize that convenience and efficiency in medical care is more important now than ever. Phone calls and portal messages are valuable services that are utilized by a lot of our busy families. We want to continue to be able to provide these services so you can access care in a convenient way. Phone calls and portal messages that require medical expertise or advise, changes to your treatment plan and result in more than 5 minutes of the provider’s time constitute a billable service.
