All copays are due and collected at the time of service. Our current method of payment collection is an electronic service which allows us to obtain an authorization from you to collect payment from your debit or credit card once your insurance company notifies us that they have processed your claim. With this service we will produce an itemized statement of the total charges being submitted to your insurance carrier at the point of check out. We will then swipe a credit or debit card of your choice which allows you to authorize payment of what you will owe after insurance. Your card will not be charged until after we receive payment/rejection from your insurance company. You should receive an explanation of benefits (EOB) from your insurance company about one week before we receive their payment. This EOB will serve as your statement, thus eliminating a duplicate statement from our office. This will show you how much they paid us and what your responsibility is. The transaction for the amount that you owe will then post to your credit or debit card within 3 to 5 business days after you receive your notice from the insurance company and a receipt will be sent to you via email.
If you feel your responsibility will be more than you can afford or you do not have insurance, we can set up a payment plan and have your monthly payment automatically deducted from your credit/debit account as well. If you do not have a credit or debit card, we will estimate your responsibility and payment by cash or check will be expected at the time of service. This process is simple and environmentally friendly!
As a last resort to collect your balance, our billing service will send a statement, as well as an email and/or text messages notifying you of any unpaid balances. Payments can be made on our patient portal, by mail, or by calling the office to make payment over the phone. No more than 3 statements will be sent out. If your balance is not paid after 3 statements, our billing service will process your account for collections. Your cooperation with our policy is greatly appreciated!